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Program Manager, OKRs and Business Operations

Job ID: 695 | Type: Full-time

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Program Manager, OKRs and Business Operations

  • 695
  • Customer Support
  • Full-time
About Lark
Lark is the world's largest A.I. healthcare provider, servicing nearly 2 million patients living with or at risk of a chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
The Role
Lark Health is looking for a talented Program Manager, OKR's and Business Operations within the Business Operations team to drive our Objectives and Key Results (OKR) process, adoption and execution, along with other strategic Lark business projects.  This is a cross-functional role that will shape the future of our organization and have a direct line to the senior leadership team.  
What You'll Do
OKR Program Manager (approximately 60% time)
  • Be the Subject Matter Expert for all matters related to OKRs and lead the annual and quarterly strategic OKR efforts, spearhead the continued shift to an OKR mindset, and drive OKR adoption through change management
  • Be the ambassador of OKRs across Lark, seizing every opportunity to align Lark’s vision and mission to OKRs, and inspire success
  • Develop OKR engagement, accountability and alignment across all teams. Establish adoption targets and goals to meet those targets
  • Run regular reviews with key stakeholders, always ensuring that reviews are an efficient use of the stakeholder’s time
  • Employ your superb written presentation skills to communicate appropriately about OKR kick off, closure, outcomes, and lessons learned
  • Be brave and challenge managers to ensure that objectives are clear and outcomes are measurable
  • Work with the senior leadership team to write our objectives in a way that inspires employees and helps them see the big picture.
  • Make recommendations on user-friendly, efficient ways to assemble and structure OKRs in the tool
  • Develop and lead training and coaching programs on OKR principles, processes and tools for all employees
  • Collaborate with OKR software vendor contacts to ensure that Lark’s software implementation matches the needs of the business
  • Serve as the administrator of the tool
  • Continue to improve, right-size, and mature our OKR processes as the company’s needs evolve 
Business Operations Program Manager (approximately 40% time)
  • Facilitate the execution of cross-functional performance improvement initiatives, working with technical and business leaders to identify risks, set goals, track progress, and drive to resolutions
  • You will leverage your creativity, relationships, technical skills, and compassion to move us forward on key projects
  • Participate in decision-making discussions and advise business leaders, using data and learnings as the foundation
  • Support the Project Management team, monitoring project progress, following up with stakeholders on the completion or delay of project phases, scheduling meetings, and maintaining project documents and reports as needed
What You’ll Need
  • Must be a strong OKR subject matter expert, including implementing and driving organizational adoption.
  • Strong Project & Program Management exp.
  • Proven ability to partner effectively with cross-functional teams and stakeholders
  • Excellent verbal and written communication, attention to detail, and presentation skills
  • PMP Certification, Lean Six Sigma, or Scrum Master Certification highly preferred 
  • Flexibility to change directions when needed; tenacity to keep going when other might want to stop 
  • Ability to effectively prioritize workload and thrive in a fast-paced and dynamic environment with minimal direction
  • Excellent verbal and written communication, attention to detail, and presentation skills
  • Intellectual curiosity and a passion for data & analytics
  • Compassionate, kind, and open-minded
  • Strong organizational and problem-solving skills
  • Ability to work independently and as part of a team in a fast-paced, startup environment
Working at Lark
Lark offers the option to work remotely in the United States.  For Colorado Applicants only: minimum annual salary is $98,000 (minimum salary varies for other geographies). You may also be offered a bonus, stock options and/or benefits.  The company is headquartered in Mountain View, CA.
Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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"Lark is the most collaborative, supportive, warm, welcoming, family-like environment that I've ever worked in. As a health company, Lark takes the time to think about the wellbeing and happiness of its employees."

-- Emily

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Affirmative Action: Applicant Invitation to Self-Identify

Lark Technologies, Inc. (“Lark”) is an equal opportunity employer. As required by law, we must record certain information to be made a part of our affirmative action program.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as indicated below. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled individuals to apply.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment and will not affect your opportunity for employment or the terms or conditions of your employment.

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